Purchases, Payment & Refund Policy

Purchases and Payment

Upon registering for a User Account, you will be permitted to use the Services that are designated as free, from time-to-time. Further access to other Services may be subject to your payment of a fee and other terms provided by the Company(SEBARIS BY DR. BALA Sdn. Bhd.), as specified, when making such payments or subscriptions. The prices and features depend on the product you choose. You agree to pay all such fees or charges incurred in connection with your User Account from time to time. The Company(SEBARIS BY DR. BALA Sdn. Bhd.) reserves the right to increase the fees or introduce any new fees at any time, with reasonable notice by an amendment to these Terms.

We accept the following forms of payment:

–  Visa

–  Mastercard

–  UPay Payment Portal

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site and at the SEBARIS Clinic. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. Prices for all products are subject to change. All payments shall be in Malaysian Ringgit.

You agree to pay all charges at the prices then in effect for your purchases and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site or at the SEBARIS Clinic. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account,and/or the same payment method. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

The relevant fees billed are non-refundable and are exclusive of all applicable taxes, levies or duties imposed by taxing authorities and you shall be responsible for payment of all such taxes, levies, or duties (“Taxes”).

Unless otherwise specified:

• all fees or charges shall be payable in advance or on a monthly basis following the Company(SEBARIS BY DR. BALA Sdn. Bhd.)’s(SEBARIS BY DR. BALA Sdn. Bhd.) payment structure;
• you shall be liable for the applicable Taxes;
• any changes to subscription or membership plans will take effect at the next billing cycle; and
• your subscription will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the prevailing subscription rate, via the payment method you had initially selected.
• Refund Policy: If you have deemed any of the Services unsatisfactory, a written explanation through your Feedback is needed before we may, at our sole discretion, consider a refund. Each case will be assessed on a case-by-case basis.
• If you provide us with your payment information, you consent and authorise us (and the relevant third-party service providers, payment card networks and payment processers) to receive, store and encrypt your payment information.
• Notwithstanding any of these Terms, the Company(SEBARIS BY DR. BALA Sdn. Bhd.) reserves the right, without prior notice, and at its sole discretion, to terminate or suspend your right to access or use the Services, and to block any future access or use of the Services by you, in accordance with paragraph 4.3 (Term; Termination & Suspension) above.

Refund Policy:

If you have deemed any of the Services unsatisfactory, a written explanation through your Feedback is needed before we may, at our sole discretion, consider a refund. Each case will be assessed on a case-by-case basis.

• If you provide us with your payment information, you consent and authorise us (and the relevant third-party service providers, payment card networks and payment processers) to receive, store and encrypt your payment information.
• Notwithstanding any of these Terms, the Company(SEBARIS BY DR. BALA Sdn. Bhd.) reserves the right, without prior notice, and at its sole discretion, to terminate or suspend your right to access or use the Services, and to block any future access or use of the Services by you, in accordance with paragraph 4.3 (Term; Termination & Suspension) above.

Termination & Suspension:

• The Company(SEBARIS BY DR. BALA Sdn. Bhd.) secures the right, without preceding notice, and at its sole discretion, to terminate or suspend your right to access or use the Services, and to block any future access or use of the Services by you, including but not limited to situations where it is determined that there is unauthorised use/access of the services, or the Services are used/accessed in a manner that violates the laws of the applicable jurisdiction; threatens the security or otherwise harms the Company(SEBARIS BY DR. BALA Sdn. Bhd.), personnel of Company(SEBARIS BY DR. BALA Sdn. Bhd.), or other users and third parties; the User fails to pay any fees related to the Services when due and payable to the Company(SEBARIS BY DR. BALA Sdn. Bhd.); the User breaches any of these Terms; and/or the User uses the Services for any other purpose than the permitted purpose set out above. For the avoidance of doubt, in the event of termination or suspension of a User Account, the Company(SEBARIS BY DR. BALA Sdn. Bhd.) shall not be under any obligation to provide the User with(i) data for the conclusion of any investigations; and/or (ii) any assurances on when the suspension will be lifted. Upon termination, your User Account will be cancelled immediately, and you will not be able to access your User Account or the Services. All content and information relating to your User Account or provided through the Services may also be immediately destroyed or deleted by the Company(SEBARIS BY DR. BALA Sdn. Bhd.).
• Moreover, if you have breached any provision of these Terms, you agree that we may apply for injunctive relief and/or take any other action against you that we deem necessary.
• The following provisions of these Terms shall survive the termination of the User Account: paragraph 7 (Ownership of Intellectual Property Rights); this paragraph 4; paragraph 8 (Personal Data); paragraph 11 (Warranty Disclaimer); paragraph 12 (Limitation of Liability); paragraph 13 (Indemnification); and paragraph 17 (Waiver). These paragraphs shall survive the termination of these Terms to the maximum extent permitted by law.
• We reserve the right to view, monitor, and record your activity concerning our Services, Website, and/or Channels without notice to or further permission from you to the fullest extent permitted by, or as required by applicable law. Any information obtained by monitoring, reviewing, or recording is also subject to review by governmental or law enforcement organisations in connection with the investigation or prosecution of possible criminal activity on any of our websites, apps or platforms. We will also comply with all applicable laws and court orders that require us to provide such information.